Testimonials

At Online Power Tools we pride ourselves in the service we offer to our customers - but don't just take our word for it... here are a selection of comments we have received. If you would like to send us your comments please email sales@onlinepowertools.co.uk

Price match was a great service, I have now purchased several items from Online Powertools and will be back in the future.

Steve Miller - Newport
Great Customer Service, I was a little unsure about buying online but I spoke to their internal sales team about a certain product and they were very helpful. It arrived a few days later. Great!!

Mrs I Harris - Bridport
3rd time using Online Power Tools and there service, delivery and kind help is the best out there.... Many thanks once again....

Richard Kiln - Milton Keynes
Couldn't find what I wanted on their website but a quick phone call to Online power tools and the item arrived few days later. Thank you.

Keith Foster - Leeds
Quick delivery, Excellent prices, and a very helpful customer service team are just a phone call away.

Roy South - London
I must say the first item arrived damaged but after a call to the Online Power Tool sales line, a new grinder was sent next day and the damaged item picked up. Good service. Happy Customer.

Kelvin Glasgow - Horsham
Their offers are great and changing all the time, I have bought several times from online power tools.

J Owen - Manchester
I reserved an item over the phone as I live local to online powertools. The staff are helpful and really know there stuff. Its nice to deal with staff who know what they are talking about.

Paul Fuller - London
My grandson put me in touch with Online power tools as he is tool mad, and seeing as I'm new to internet shopping it was so easy to buy and well priced. I will be back.

Joe Parrot - Oxford
Just wanted to thank you for your quick response. Thanks to mobile email, I managed to pop into your Trade Counter and pick jigsaw up on my way home from work. Also, I would like to commend the staff in the shop who were extremely helpful.

Len Andrews - Slough
You’ve done it again! My order for a Milwaukee Jigsaw arrived in a little more than 24 hours, and again - superbly packed.

Carl Manner - London
I decided to use Online Power Tools because the price was very competitive and the website was easy to use. I placed the order on Saturday and was extremely pleased that by Monday a message had been left on our home phone about our delivery. The Cordless Drill arrived yesterday and my brother and I were extremely pleased with how the drill had been wrapped to ensure no damage to the tool. So a huge thank you for a great website and superb service.

Richard Davidson - Kent
I would like to thank Online Power Tools for the first rate customer service. I live in Scotland and the goods are always with me in three to five days and in excellent condition. Communication is spot on and if my order needs to be altered or cancelled this is done without any dramatics or moaning. Simply the best company I've had the pleasure to deal with on the Internet, others could learn from Online Power Tools how to treat customers thus securing and growing their customer base. Well Done.

Terry Battern - Glasgow
My new Sander arrived today in perfect condition. Many thanks for all your help. I will definitely buy from you again.

L Smythe - Isle of Man
Small issue with the delivery, but it was sorted quickly and my jigsaw, drill and new dewalt work boots arrived the next day cheers.

Chris Henry - Kent
Thank you for your speedy efficient service, Highly delighted with the products I recieved at great prices. I will recommend you to others. Many thanks.

Mrs C Hillside
Just like to say many thanks for a very efficient service! My order arrived this morning all safe and sound….didn’t really expect it until next week. Will definitely continue to use your services for my future power tool purchases.

Rob Blake - Barnstaple,Devon
I just wanted to say how inpressed i am with your company. I recently ordered from a very cheap internet site which was a big mistake. I ordered 21 days ago and my purchase still has not turned up! I will now only be using Online Power Tools.

Mark Church - Norwich
Just wanted to say thanks for the advice and astonishing service. Ordered it yesterday (14.07.10) at 3pm and it turned up this morning at 9.45am! I wasn't really expecting it until next week! Many thanks indeed

Luke Hinton - Cardiff
My first visit to your store in Glastonbury was on Friday 2nd, luckily for me I had the good fortune to be assisted by Richard, the super sales man!! Learnt more in the hour I spent with Rich than I have in the 25 years of visiting other stores, not only did I get the best deal and best choice, service and knowledge were second to none, even beat e-bay special deal price by over £45.00, plus with the 3-year guarantee from Milwaukee. Paying was totally painless. Fantastic store, totally recommended, I will be back!!

Gerry Morris - Warrington
Thanks for the fast reply it's good to know you respond so quick. I have spoken to a very pleasant chap this morning who was most helpful. I look forward to receiving my sons Makita Drill. If all goes well I am sure there will be things he will want to order in the future. Well done give yourself a pat on the back. Its rare to have a company that responds to enquiries with such efficiency.

Paul Hurst - Croydon
Thanks for providing such a prompt and great service, your website is clear and easy to use, you keep customers informed, you seem to hold lots in stock, your staff are knowledgeable and with prices generally cheaper than elsewhere. Many Thanks

Shaun Adams - Newport
A quick thank you for identifying the problem and supplying the fix over the phone. An excellent example of top quality customer service - Online Power Tools knows how to build great customer relations. I'll be recommending the company to my Tennis buddies when they're looking to purchase online.

Roger Tonkin - Belfast
Just to confirm my order was delivered today and I am writing to thank you for an extremely prompt, efficient service. Very impressed, the whole process was painless!! Well done to the team at Online Power Tools and I will certainly spend my cash with you in the future!! (and recommend to friends).

Andy Collins - Portsmouth
Thank you for your help with my Mitre Saw order. It was a real pleasure to do business with you. I was most surprised to find that you had included a spare blade, which makes it an even bigger bargain than I expected.

Aiden Thomas - Plymouth
Many thanks for your efforts with sorting my problem. I must say it is refreshing to deal with a company that does provide customer service. I accept that problems do occur, its how a company resolves the issue that builds a reputation. Cheers

Dr Ian Howe - West Midlands
What a pleasure it is to have found such a professional company as Online Power Tools to deal with, I first spoke with (one of your technical advisors) on Saturday who answered all my questions immediately, had excellent knowledge of your products and knew exactly what he was talking about with such confidence, believe me I find this rare today. (We) will be ordering from you again.

Tim Hopkins - THS Joinery - London
Thankyou to you all at online power tools I have received my cordless drill and very pleased with it and your service. I will be using you in the future and will be passing your name on to all my mates in the trade. Thank you once again Sean

Sean Bourke - Reading
Hi , even though I ordered over the Christmas period , item was despatched and arrived super quick , a top service all round , will recommend and order again soon , many thanks Steve barnsley

Steve Barnsley
”Great Product, and very quick delievery!”

Paul Dyer